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2020 Development and Training Plan
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Course Plan Number Course Title Course Objective Participants Supporting Unit or Agency Number of Sessions Number of Participants Days Course Hours Scheduled Starting Time
001 Evernote Learn how to use Evernote to change old note-taking habits and archiving methods, thus working more efficiently. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 109/01
002 Connect with the people—How to deal with complaints Deal with people’s demands and complaints effectively and resolve conflicts with the appropriate response, thereby establishing a good relationship. Staff members of the city government or its affiliated agencies who constantly deal with citizens. 1 42 1 6 109/01
003 Word processing – Office Word Advanced Class (weekdays) To learn Office Word processing skills and commonly used functions and apply their learning to word processing, streamlining the process and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic Office Word skills and have not taken any courses offered by CSDI over the past 3 years 1 55 2 14 109/01
004 You can if you come~Press release writing techniques. Understand media characteristics and news topics, and learn the writing principles and basic skills of press release. Staff members of the city government or its affiliated agencies and schools whohave not taken any courses offered over the past 3 years. 1 42 1 6 109/01
005 Word Processing – Office Excel Advanced Class To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic excel skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 2 14 109/01
006 Law for the workplace of public service – intellectual property rights as examples Understand the contents and applications of intellectual property rights, enhancing the ability to provide related services. Staff members of the city government or its affiliated agencies and schools 1 60 1 3 109/01
007 Common laws regarding public service (basic course) nderstand common laws regarding public service (Administrative Procedure Act, Administrative Penalty Act, and Administrative Execution Act) and case analysis, so that the staff can lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools 1 80 2 12 109/01
008 How to let employees open up to you Understand the personality of colleagues, identify their worries, and learn caring skills through case studies and role-play. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 1 6 109/01
009 Application of Google tools in practice (weekdays) nderstand the functions of Google and related Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 1 6 109/02
010 Word processing – PowerPoint Advanced Class(first session) To learn the common functions of PowerPoint and better techniques for content management and composition, increasing the clarity and attractiveness of the presentation. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 2 14 109/02
011 Visual persuasion – to use PowerPoint graphs for communication To learn to use analytical tools and transform data and information into reports and images that facilitate communication, thus conveying messages correctly. Supported by practical operations, this course can enhance the application of visual persuasion to public service. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 1 6 109/02
012 Basic video production and editing class To learn the commonly used functions of video production software and apply them to hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/02
013 Special training for hosts or masters of ceremonies (basic course) Understand different types of hosts and process arrangement, mastering the schedule and the atmosphere of events. Staff members of the city government or its affiliated agencies who also work as hosts or masters of ceremonies. 1 36 1 6 109/02
014 Official document production (advanced course) To enhance the knowledge and ability of staff members and the quality of their document drafting and processing in order to improve their ability to produce official documents. Experienced staff members of the city government or its affiliated agencies and schools who have not taken any courses offered by CSDI over the past 3 years. 1 60 1 4 109/02
015 Things you need to know to “lead” the new generation (supervisors) Understand the differences in cross-generation communication and management tips, and form a great team with all staff members, so that the cross-generation organization can function effectively. Supervisors of the city government or its affiliated agencies and schools who are in at least the 7th rank 1 42 1 6 109/02
016 High efficiency and time management skills–tomorrow start getting off work on time! To help staff members set work performance goals and evaluation methods and track their progress regularly. Start from developing the concept of time management, which can improve your productivity and efficiency. Staff members of the city government or its affiliated agencies and schools. 1 80 1 6 109/02
017 Power BI big data analysis and application Help staff members acquire the ability to analyze numbers and visualize data with Power BI, in order to streamline processes and increase work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 55 2 12 109/02
018 Develop EQ and communication skills in the workplace Through emotional expression and empathy training, use body language and expressions to communicate, developing good communication habits. Staff members of the city government or its affiliated agencies and schools. 1 42 1 6 109/02
019 Public figure speech Broaden the horizons of executives in the age of knowledge economy, so that they can make use of Tainan’s abundant cultural heritage to enhance the city’s competitiveness. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 2 180 1 2 109/05
020 Media marketing and response (for supervisors) (session 1) Help middle managers of the government reach a consensus on media response, develop the practical skills of media management, and establish a public opinion response network, so that citizens can understand and support government policies. 1.Division chiefs and district executives of the city government or its affiliated agencies who are at least in the 9th rank. 2.Related staff members interested in the course, including officials from the 10th to 14th rank, spokespersons, media contact persons and government contact persons. 1 42 1 6 109/04
021 Media marketing and response (for supervisors) (session 3) Help middle managers of the government reach a consensus on media response, develop the practical skills of media management, and establish a public opinion response network, so that citizens can understand and support government policies. Division chiefs and district executives of the city government or its affiliated agencies who are at least in the 9th rank. Related staff members interested in the course, including officials from the 10th to 14th rank, spokespersons, media contact persons and government contact persons. 1 42 1 6 109/06
022 Public figure speech Broaden the horizons of executives in the age of knowledge economy, so that they can make use of Tainan’s abundant cultural heritage to enhance the city’s competitiveness. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 2 180 1 2 109/10
023 Workshop for new staff members recruited through the 2019 Senior and Junior Civil Service Examinations To help new staff members understand the vision of municipal development, the ethics of public services, motivational service, performance evaluation and the core values of civil servants, thereby encouraging them to quickly integrate into the government team. New staff members recruited through the 2019 Senior and Junior Civil Service Examinations. 1 170 1 6 109/04
024 Workshop for new contract employees and temporary workers. To help new staff members understand the vision of municipal development and the core values of civil servants, thereby encouraging them to quickly integrate into the government team. New contract employees and temporary workers. 2 80 1 3 109/04
025 Workshop for new staff members recruited through the 2017 Senior and Junior Civil Service Examinations To help new staff members understand the vision of municipal development, the ethics of public services, motivational service, performance evaluation and the core values of civil servants, thereby encouraging them to quickly integrate into the government team. New staff members recruited through the 2017 Senior and Junior Civil Service Examinations. 1 100 1 6 109/10
026 Workshop for new contract employees and temporary workers To help new staff members understand the vision of municipal development and the core values of civil servants, thereby encouraging them to quickly integrate into the government team. New contract employees and temporary workers. 2 80 1 3 109/10
027 Managing up and horizontal communication(supervisors) Understand the leadership style and needs of one’s supervisor, interpret the message hidden in their behavior, control your emotions and be open-minded, thus solving problems and developing a symbiotic relationship. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 48 1 6 109/05
028 Revolution of inspiration—Stimulate creative thinking with post-it note Through innovative techniques, encourage and stimulate creativity and the power to think in class, helping staff members unleash their creativity. Staff members of the city government or its affiliated agencies and schools. 1 48 1 6 109/06
029 Simple leadership (for supervisors) Use current simplified leadership theories and techniques to make important decisions and achieve target results. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 1 36 1 3 109/03
030 Stress management To understand the concept of stress and know how to do to increase stress management. Staff members of the city government or its affiliated agencies and schools. 2 80 1 3 109/03
031 Health management workshop Understand the concept of health management and factors that influence health, in order to enhance health management ability. Staff members of the city government or its affiliated agencies and schools. 1 80 1 3 109/03
032 How to construct a logical presentation. Learn to understand the purpose of the presentation and its logical structure before making the PowerPoint. Create a value proposition, address the key points by logically organizing the presentation, and briefly explain the context. Finally, start making the PowerPoint to achieve the purpose of the presentation. Staff members of the city government or its affiliated agencies and schools. 1 42 1 6 109/03
033 Administrative Appeal Act, Administrative Litigation Act and defense skills analysis To understand the Administrative Appeal Act, the Administrative Litigation Act and the reasons for their legislation and to study the analysis of defense skills. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 109/03
034 Common laws regarding public service (basic course) Understand common laws regarding public service (Administrative Procedure Act, Administrative Penalty Act, and Administrative Execution Act) and case analysis, so that the staff can lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools 2 60 2 12 109/05
035 Task assignment and authorization management (for supervisors) Understand the importance of task assignment and authorization techniques, confirm the scope of work authorization and the professional responsibilities of employees, help one’s team develop a sense of responsibility, and resolve obstacles to authorization, improving team efficiency. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 1 6 109/06
036 Create understandable policy cards. Summarize the key points of the policies by understanding their essence. Use images and copywriting skills, along with current events to create straightforward policy cards for the mass media, facilitating policy marketing and negative response. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 109/08
037 Countermeasures against improper interference during government administration. Study the types of improper interference and cases, and understand how to take appropriate measures to facilitate government administration. Staff members of the city government or its affiliated agencies and schools. 1 80 1 6 109/03
038 How to provide adequate customer service When civil servants perform their official duties within the scope of the law, it is necessary to know how to satisfy the customers’ needs without being taken advantage of. Staff members of the city government or its affiliated agencies and schools. 1 80 1 3 109/03
039 The Administrative Procedure Act: Introduction and practice. Gain a better understanding of the Administrative Procedure Act. Executive authorities should lawfully do their administrative work and improve administrative effectiveness, promoting legal and flawless administrative behavior, thus gaining the trust of the citizens. Staff members of the city government or its affiliated agencies and schools. 1 60 2 12 109/04
040 Official document production (basic course) To enhance the knowledge and ability of new staff members, improve the quality of their document drafting and processing, and increase their ability to handle office work. Staff members of the city government or its affiliated agencies and schools. 1 60 1 3 109/03
041 Official document workshop (supervisors) Enhance the ability of supervisors to proofread and edit official documents. Supervisors of the city government or its affiliated agencies and schools who are in at least the 7th rank have not taken any courses offered by CSDI over the past 3 years. 1 50 1 4 109/08
042 Introductory course to computer graphics–make your own poster and illustrations in no time Learn the tools of computer graphics and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/07
043 What you must know about online video post-production. Learn the common functions of free video production software online, and apply them to hands-on operation to facilitate public service. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/09
044 How to teach employees working methods (supervisors) Through systematic and organized teaching, provide employees with correct and efficient working methods. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 1 6 109/06
045 The aesthetic design of high-quality presentations and documents. Through concepts such as modern aesthetic values, typographic design and color matching, learn to incorporate aesthetics into the presentation to improve its quality, thus successfully drawing attention and making a lasting impression. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/06
046 Mobile filmmaking and post-production editing. Learn how to write scripts and use mobile phones to shoot high-quality videos. Use free apps to edit videos, improving marketing effectiveness and quality. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 109/07
047 Application of Google tools in practice (weekdays) Understand the functions of Google and related Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools 2 55 1 6 109/08
048 English proficiency test preliminary course elementary level (first session) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. 1.Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.2.Staff members of the city government or its affiliated agencies and schools.3.Participants must register for the TOEIC test before taking the course. 1 50 5 24 109/04
049 English proficiency test preliminary course elementary level (second session) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.Staff members of the city government or its affiliated agencies and schools.Participants must register for the TOEIC test before taking the course. 2 50 5 24 109/06
050 Reinforcement class for English proficiency test(first session) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. 1.Staff members with an elementary level of English proficiency but without any certificate. Priorities are given to new staff members recruited over the past 3 years.2.Participants must register for the TOEIC test before taking the course. 1 50 1 6 109/05
051 Reinforcement class for English proficiency test(second session) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. Staff members with an elementary level of English proficiency but without any certificate. Priorities are given to new staff members recruited over the past 3 years.Participants must register for the TOEIC test before taking the course. 2 50 1 6 109/11
052 English proficiency test preliminary course intermediate level (weekdays) To understand and learn language skills for the TOEIC test, and take the test to reach the intermediate level of GEPT. Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.Participants: staff members of the city government or its affiliated agencies and schools. 1 50 7 27 109/10
053 English proficiency test preliminary course elementary level (third session) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.Staff members of the city government or its affiliated agencies and schools.Participants must register for the TOEIC test before taking the course. 3 50 5 24 109/08
054 English proficiency test preliminary course elementary level(weekend) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.Staff members of the city government or its affiliated agencies and schools.Participants must register for the TOEIC test before taking the course. 1 50 5 24 109/08
055 English communication skills for oral briefings and presentations – elite class To provide staff members with higher English proficiency the training of English presentation skills, so as to put them in charge of making English briefings on the services of their bureaus and departments or important municipal issues to foreign media and guests, consequently raising international awareness of Tainan City, further creating cooperation and investment opportunities, and gradually achieving the goal of making English the second official language of the city. Staff members selected from bureaus, departments and district offices who meet the following two requirements:1.He or she must be familiar with the work of the bureau or department to a certain extent.2.He or she must either have passed the GEPT intermediate or higher levels, or have acquired listening and speaking skills as described below:(1)Good listening skills: able to understand social conversations in daily life and roughly understand talks, reports, and TV programs; or at work, able to generally understand presentations, discussions, product descriptions and operating instructions.(2) in everyday life, able to express opinions and personal views about topics of personal interest; or at work, able to receive and communicate with foreigners, introduce to them the content of office work, talk about business, speak up and do briefings in a meeting. 1 10 5 15 109/05
056 Office conversation workshop (basic course) To understand and learn English conversations generally(includes general public affairs and an office setting guide) used in offices and apply them to official duties, gradually moving toward the goal of making English the second official language of Tainan City. 1.Staff members with a higher level of English proficiency and a great need to use English in workplace.2.Staff members of the city government or its affiliated agencies and schools who have passed the GEPT elementary level. 1 36 5 15 109/03
057 English conversation for receptionists and telephone etiquette (advanced) To learn basic reception and telephone etiquette and have the confidence to communicate in English, gradually achieving the goal of making English the second official language of the city. Staff members of the city government or its affiliated agencies and schools who have passed the GEPT elementary level or possess basic English listening and speaking skills. 1 36 5 15 109/07
058 Intensive course for English proficiency test To understand and learn language skills for the TOEIC test, build vocabulary and develop English proficiency.To take the TOEIC test and reach CEFR A2 level (equivalent to the elementary level of GEPT), in compliance with the promotion of the “10-year Action Plan on Promoting English as the Second Official Language of Tainan City.” Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.Participants: staff members of the city government or its affiliated agencies and schools.Participants must register for the TOEIC test before taking the course. 1 50 7 30 109/11
059 English conversation for receiving foreign dignitaries Advanced Class To understand the details and processes of foreign dignitaries reception and improve the ability to respond to foreign guests, gradually moving toward the goal of making English the second official language of Tainan City. Staff members with a higher level of English proficiency and a great need to use English in workplace, and who are also in charge of receiving foreign guests.Staff members with a great need to use English in workplace but a below-average level of English proficiency, and who are also in charge of receiving foreign guests. 1 36 5 15 109/12
060 Office conversation workshop(advanced course) To understand and learn English conversations generally(includes general public affairs and an office setting guide) used in offices and apply them to official duties, gradually moving toward the goal of making English the second official language of Tainan City. He or she must be familiar with the work of the bureau or department to a certain extent.Staff members with a great need to use English in workplace but a below-average level of English proficiency, who are aggressive in learning and possess an English proficiency certificate equivalent to the elementary level of GEPT. 1 36 5 15 109/05
061 Piece of paper–how to make a proposal To learn how to use a piece of paper (Kanban) to organize information, summarize ideas and make a successful proposal. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/11
062 Application of Google tools in practice (weekdays) Understand the functions of Google and related Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools 3 55 1 6 109/11
063 Word Processing – Office Excel Advanced Class To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic excel skills and have not taken any courses offered by CSDI over the past 3 years 2 55 2 14 109/07
064 Common laws regarding public service (basic course) Understand common laws regarding public service (Administrative Procedure Act, Administrative Penalty Act, and Administrative Execution Act) and case analysis, so that the staff can lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools 3 60 2 12 109/11
065 Law for the workplace of public service – civil liabilities as examples Understand the provisions of the civil law related to official duties, clarify doubts through case studies and recognize the requirements and scope of responsibility, improving the ability to provide related service. Staff members of the city government or its affiliated agencies and schools. 1 80 2 12 109/04
066 Word processing – Office Word Advanced Class (weekdays) To learn Office Word processing skills and commonly used functions and apply their learning to word processing, streamlining the process and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic Office Word skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 2 14 109/08
067 You can if you come~Press release writing techniques(Advanced Class) Enhance the writing quality of press release through practice and analysis. Staff members of the city government or its affiliated agencies and schools in charge of press release who have basic skills or have taken courses offered by CSDI over the past 2 years 1 42 1 6 109/06
068 Law for the workplace of public service: criminal liability as examples Understand the concept of the criminal law, so that the staff can avoid legal risks and lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools. 1 80 2 12 109/04
069 Personal Data Protection Act Study the articles of the Personal Data Protection Act and case analyses, promoting legal literacy. Staff members of the city government or its affiliated agencies and schools. 1 80 1 3 109/06
070 News photography workshop To improve the photography skills of staff members through learning and practicing basic photography techniques. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 109/04
071 Word processing—Excel Power Query data analysis and charting workshop. Learn the data analysis and charting functions of Excel, enhance chart design and application skills to improve work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/09
072 Media marketing and response (for supervisors) (session 2) Help middle managers of the government reach a consensus on media response, develop the practical skills of media management, and establish a public opinion response network, so that citizens can understand and support government policies. Division chiefs and district executives of the city government or its affiliated agencies who are at least in the 9th rank. Related staff members interested in the course, including officials from the 10th to 14th rank, spokespersons, media contact persons and government contact persons. 1 42 1 6 109/05
073 Build your own mobile office Learn about mobile service trends and Cloud applications, combining them with public service to improve the efficiency and performance of the individual and the organization. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/03
074 State Compensation Law Understand the main systems of the State Compensation Law and its future direction of reform. Staff members of the city government or its affiliated agencies and schools. 1 80 1 6 109/07
075 Content marketing and visualization By providing valuable and topical content, learn about copywriting and concept visualization. Use free materials to design graphics for posts on social media, generating publicity and topicality. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/11
076 Media marketing trends and crisis management in the new era Learn about business strategies and marketing techniques such as the marketing trends of online communities and we media (Facebook, LINE, Instagram, YouTube, etc.). Through analyzing successful cases, learn to develop social media marketing strategies to enhance the ability of policy management. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/10
077 Application of Cloud tools in practice (weekdays) To understand the functions of Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools. 1 50 2 12 109/07
078 YouTube video marketing production Understand current marketing techniques to help promote policies, and familiarize oneself with the process of video marketing, including concept development, script writing, video shooting and post-production. taff members of the city government or its affiliated agencies and schools. 1 55 2 12 109/08
079 Word Processing – Office Excel Advanced Class(weekend) To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic excel skills and have not taken any courses offered by CSDI over the past 3 years 1 30 2 12 109/05
080 How to capture digital images Learn how to take high-quality photos with mobile phones, and use free apps to retouch or edit photos, improving marketing effectiveness and quality. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/12
081 Emotion management—NLP reframing Use reframing to transform negative emotions into positive ones, and face challenges and difficulties with positive thinking and self-encouragement. Staff members of the city government or its affiliated agencies and schools. 1 80 1 6 109/05
082 Find answers by asking the right questions–the wisdom of critical thinking Learn to consider a problem from diverse perspectives and construct a systematic and clear way of thinking, in order to find the key answer and enhance the ability of problem analysis. Staff members of the city government or its affiliated agencies and schools. 1 60 1 6 109/11
083 Effective negotiation skills. Learn the theories and practice of bargaining and negotiation to reduce conflicts and improve work effectiveness, resulting in a win-win situation and enhancing inter-office interaction. Staff members of the city government or its affiliated agencies and schools. 1 48 1 6 109/07
084 Freeware application workshop Learn the functions of freeware and apply them to hands-on operation to facilitate public service. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/08
085 Word processing – Office Word Advanced Class(weekends) To learn Office Word processing skills and commonly used functions and apply their learning to word processing, streamlining the process and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 30 2 12 109/06
086 Application of Google tools in practice (weekend) Understand the functions of Google and related Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools 1 30 1 6 109/07
087 Law for the workplace of public service – civil liabilities as examples(weekend) Understand the provisions of the civil law related to official duties, clarify doubts through case studies and recognize the requirements and scope of responsibility, improving the ability to provide related service. Staff members of the city government or its affiliated agencies and schools. 1 50 2 12 109/06
088 Introductory course to computer graphics–make your own poster and illustrations in no time(weekend) Learn the tools of computer graphics and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools. 1 30 1 6 109/08
089 Word processing – PowerPoint Advanced Class(weekend) To learn the common functions of PowerPoint and better techniques for content management and composition, increasing the clarity and attractiveness of the presentation. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 1 30 2 12 109/09
090 Word Processing – Office Excel Advanced Class(weekend) To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 30 1 6 109/10
091 Word processing—Excel Power Query data analysis and charting workshop (weekends) Learn the data analysis and charting functions of Excel, enhance chart design and application skills to improve work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 30 1 6 109/11
092 Law for the workplace of public service: criminal liability as examples(weekend) Understand the concept of the criminal law, so that the staff can avoid legal risks and lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools. 1 50 2 12 109/08
093 AI future trends and development workshop Understand AI application in industries and its impact and challenges in order to take measures in advance. Staff members of the city government or its affiliated agencies and schools. 1 60 1 3 109/12
094 State Compensation Law(weekend) Understand the main systems of the State Compensation Law and its future direction of reform. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 109/07
095 A crisis is a chance! Learn risk and crisis management. Learn about all kinds of risk and crisis theories and cases, in order to increase the staff’s sensitivity and problem solving ability. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/10
096 Writing workshop (first session) Promote reading and writing among staff members of the city government or its affiliated agencies and schools, increasing writing motivation and confidence to take part in a competition. During the writing process, they can think about ways to improve their work and explore their potential. Staff members of the city government or its affiliated agencies and schools. Personnel Office 1 70 1 3 109/03
097 CEDAW education and training for supervisors To cultivate gender sensitivity in public servants and the ability to properly recognize and interpret the media, and to help government personnel gain a deeper understanding of the CEDAW and apply it to public service, using it as a reference structure for laws and policies. Executives of the city government or its affiliated agencies and schools who have never attended this course. Personnel Office 1 70 1 3 109/04
098 Monthly book club Promote reading among staff members of the city government or its affiliated agencies and schools, broadening their horizons and inspiring new ways of thinking. They can think about social development. Staff members of the city government or its affiliated agencies and schools Personnel Office 1 120 1 3 109/04
099 National defense education(first session) Help staff members of the city government or its affiliated agencies and schools enhance their knowledge and awareness of national defense. Staff members and contract employees of the city government or its affiliated agencies and schools . Personnel Office 1 80 1 3 109/04
100 CEDAW education training—non-supervisors (first session) Increase gender sensitivity of civil servants, so that they can gain a deep understanding of CEDAW and implement it in their service. Staff members and contract employees who are not supervisors of the city government or its affiliated agencies and schools . Personnel Office 1 100 1 3 109/05
101 CEDAW education training—non-supervisors (second session) Increase gender sensitivity of civil servants, so that they can gain a deep understanding of CEDAW and implement it in their service. Staff members and contract employees who are not supervisors of the city government or its affiliated agencies and schools . Personnel Office 2 100 1 3 109/05
102 Writing workshop (second session) Promote reading and writing among staff members of the city government or its affiliated agencies and schools, increasing writing motivation and confidence to take part in a competition. During the writing process, they can think about ways to improve their work and explore their potential. Staff members of the city government or its affiliated agencies and schools. Personnel Office 2 70 1 3 109/05
103 Symposiums on natural disaster reporting Help case officers master the Operation Regulations on the Suspension of Offices and Classes because of Natural Disasters and related disaster prevention and response skills. Case officers or supervisors of the city government or its affiliated agencies and schools. Personnel Office 1 80 1 6 109/05
104 Cashier service management workshop (first session) Enhance the work efficiency and professional service of cashier clerks. Cashier of the city government or its affiliated agencies and schools. Finance and Taxation Bureau 1 230 1 4 109/10
105 Cashier service management workshop (second session) Enhance the work efficiency and professional service of cashier clerks. Cashier of the city government or its affiliated agencies and schools. Finance and Taxation Bureau 2 220 1 4 109/10
106 English Class for seed learners To train English seed learners of the city government and its affiliated agencies with practices and exercises, where they can learn knowledge about how to organize learning activities and lead other members to better their English learning through diverse methods, thus helping their colleagues improve their English, and assisting their agencies in activities related to increasing the English proficiency of their colleagues. English seed learners from any unit of the city government. Personnel Office 1 36 2 12 109/07
107 English class for seed learners (former students) Help English seed learners gain knowledge of how to organize learning activities and lead other members to study English, assisting their agencies to increase the English proficiency of their colleagues. English seed learners from any unit of the city government. Personnel Office 2 36 2 12 109/09
108 Experience sharing session by personnel returning from overseas studies To broaden the global vision of higher rank personnel and help them better understand the trend of international development, thereby fostering comprehensive thinking and leadership for local governance and improving the quality of service for the citizens. Staff members of the city government or its affiliated agencies who are in at least the 8th rank. Personnel Office 1 50 1 3 109/10
109 National defense education(second session) Help staff members of the city government or its affiliated agencies and schools enhance their knowledge and awareness of national defense. Staff members and contract employees of the city government or its affiliated agencies and schools . Personnel Office 2 60 1 3 109/10
110 ODF series—Libre Office Writer, Cale workshop Understand the characteristics of odf and use the functions of Libre office, including writer-word processor, calc-spreadsheet and Impress-presentations, enabling document exchange across agencies and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 109/08
111 Problem analysis and solving practice Learn to think clearly and systematically from multiple perspectives, find the key answer and enhance the ability of problem analysis, so as to prevent recurrence of the same problems. Staff members of the city government or its affiliated agencies and schools. 1 48 1 6 109/09
112 Self exploration and career planning To discover one’s abilities and potential and find one’s values. Master the key elements of workplace development and create workplace advantages. Staff members of the city government or its affiliated agencies and schools. 1 80 1 6 109/12
113 Word processing – PowerPoint Advanced Class(second session) To learn the common functions of PowerPoint and better techniques for content management and composition, increasing the clarity and attractiveness of the presentation. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 2 55 2 14 109/09
114 The influence of storytelling Quickly organize one’s thoughts, describe the complete structure, and tell the story in a logical manner, in order to be more persuasive and convincing. Staff members of the city government or its affiliated agencies and schools. 1 48 1 6 109/12
115 Design thinking In the process of design thinking, always empathize before taking action. Understand the tools’ value with hands-on practice, and gain practical experience by constantly revising the prototype, maximizing the effectiveness of design thinking. taff members of the city government or its affiliated agencies and schools. 1 48 1 6 109/06
116 Dynamic visual charts in Excel (Power View + Power Pivot) With the help of Power View and Power Pivot, two secret features of Excel, one can analyze business reports with complete data integration and dynamic visual charts. Staff members of the city government or its affiliated agencies and schools. 1 55 2 14 109/11
117 How to build an efficient team (supervisors) Establish team trust and build consensus, creating a key relationship of “mutual cooperation” with team members. Boost team morale effectively in order to achieve performance goals and increase team potential. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 2 12 109/08
118 Communicate and respond accordingly to create a win-win situation. Use empathy to communicate with the people, bridging the expectation gap between citizens and staff members. Staff members of the city government or its affiliated agencies and schools. 1 48 1 3 109/11
119 Voice your influence—English communication skills for oral briefings and presentations Learn to structure an oral presentation that is concise and on point, make good use of oral and body language, and discover one’s charm to acquire effective communication skills and exert influence. Staff members of the city government or its affiliated agencies and schools. 1 48 1 6 109/05
120 How to overcome staff resistance and assist new employees (supervisors) Guide employees positively with counseling techniques, overcome staff resistance and hear their complaints, leading to a win-win workplace relationship. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 1 6 109/09
121 News photography workshop (advanced) With news photography as the main theme, staff members will improve their photography skills through learning and practicing how to convey the subject with professional photos. Staff members of the city government or its affiliated agencies and schools. 1 42 1 6 109/12
122 Smart communication–govern according to public opinion and be a people-oriented government department To know the public opinion, use communication and coordination skills to understand people’s needs or problems and enhance government effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 60 1 3 109/11
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