2019 Development and Training Plan
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Course Plan Number Course Title Course Objective Participants Supporting Unit or Agency Number of Sessions Number of Participants Days Course Hours Scheduled Starting Time
001 Smart communication–govern according to public opinion and be a people-oriented government department To know the public opinion, use communication and coordination skills to understand people’s needs or problems and enhance government effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 60 1 3 108/01
002 High efficiency and time management skills–tomorrow start getting off work on time! 。To help staff members set work performance goals and evaluation methods and track their progress regularly. Start from developing the concept of time management, which can improve your productivity and efficiency. Supervisors of the city government or its affiliated agencies and schools who are in at least the 7th rank. 1 42 1 6 108/01
003 You can if you come~Press release writing techniques Understand media characteristics and news topics, and learn the writing principles and basic skills of press release. Staff members of the city government or its affiliated agencies and schools in charge of press release. 1 56 1 6 108/02
004 AI future trends and development workshop Understand AI application in industries and its impact and challenges in order to take measures in advance. Staff members of the city government or its affiliated agencies and schools. 1 42 1 6 108/01
005 Efficient file e-management digital work Learn Cloud data digitization, file management and practical apps in order to increase work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 108/03
006 Law for the workplace of public service – civil liabilities as examples Understand the provisions of the civil law related to official duties, clarify doubts through case studies and recognize the requirements and scope of responsibility, improving the ability to provide related service. Staff members of the city government or its affiliated agencies and schools. 1 80 2 12 108/05
007 Emotion management—NLP reframing Use reframing to transform negative emotions into positive ones, and face challenges and difficulties with positive thinking and self-encouragement. Staff members of the city government or its affiliated agencies and schools. 1 80 1 6 108/02
008 Customer service and complaint handling Learn how to handle problems related to customer demands and complaints during customer service. Staff members of the city government or its affiliated agencies who constantly deal with citizens 1 56 1 6 108/01
009 Common laws regarding public service (basic course) Understand common laws regarding public service (Administrative Procedure Act, Administrative Penalty Act, and Administrative Execution Act) and case analysis, so that the staff can lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools. 1 60 2 12 108/02
010 Official document production (advanced course) To enhance the knowledge and ability of staff members and the quality of their document drafting and processing in order to improve their ability to produce official documents. Experienced staff members of the city government or its affiliated agencies and schools who have not taken any courses offered by CSDI over the past 3 years. 1 60 1 4 108/03
011 Word processing – Office Word Advanced Class (weekdays) To learn Office Word processing skills and commonly used functions and apply their learning to word processing, streamlining the process and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic Office Word skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 2 14 108/01
012 Word Processing – Office Excel Advanced Class (weekdays) To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic excel skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 2 14 108/01
013 Power BI big data analysis and application Help staff members acquire the ability to analyze numbers and visualize data with Power BI, in order to streamline processes and increase work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 55 2 12 108/01
014 Word processing – PowerPoint Advanced Class (weekdays) To learn the common functions of PowerPoint and better techniques for content management and composition, increasing the clarity and attractiveness of the presentation. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 2 14 108/01
015 Google Analytics (GA) Understand how to analyze government websites and browsing data through Google Analytics, in order to facilitate policy promotion and improve public communication skills Staff members of the city government or its affiliated agencies and schools. 1 53 1 6 108/01
016 Freeware application workshop (weekdays) To learn the functions of freeware and apply them to hands on operation to facilitate public service. Staff members of the city government or its affiliated agencies and schools who have not taken any courses offered by CSDI over the past 3 years 1 50 2 12 108/04
017 Application of Google tools in practice (weekdays) Understand the functions of Google and related Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 1 6 108/01
018 Visual persuasion – to use PowerPoint graphs for communication To learn to use analytical tools and transform data and information into reports and images that facilitate communication, thus conveying messages correctly. Supported by practical operations, this course can enhance the application of visual persuasion to public service. Staff members of the city government or its affiliated agencies and schools who have basic PowerPoint skills and have not taken any courses offered by CSDI over the past 3 years. 1 55 1 6 108/02
019 Basic video production and editing class To learn the commonly used functions of video production software and apply them to hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 108/02
020 Visual communication aesthetic concept design analysis and sharing Develop the aesthetic concept and learn how to match colors, in order to enhance the graphic design ability for public service promotion/information. Staff members of the city government or its affiliated agencies and schools. 1 30 1 6 108/02
021 Law for the workplace of public service – intellectual property rights as examples Understand the contents and applications of intellectual property rights, enhancing the ability to provide related services. Staff members of the city government or its affiliated agencies and schools 1 60 1 3 108/04
022 Special training for hosts or masters of ceremonies (basic course) Understand different types of hosts and process arrangement, mastering the schedule and the atmosphere of events. Staff members of the city government or its affiliated agencies who also work as hosts or masters of ceremonies. 1 36 1 6 108/03
023 Writing workshop (first session) Promote reading and writing among staff members of the city government or its affiliated agencies and schools, increasing writing motivation and confidence to take part in a competition. During the writing process, they can think about ways to improve their work and explore their potential. Staff members of the city government or its affiliated agencies and schools. 1 80 1 3 108/03
024 CEDAW education and training for supervisors To cultivate gender sensitivity in public servants and the ability to properly recognize and interpret the media, and to help government personnel gain a deeper understanding of the CEDAW and apply it to public service, using it as a reference structure for laws and policies. Executives of the city government or its affiliated agencies and schools who have never attended this course. 1 100 1 3 108/04
025 National defense education(first session) Help staff members of the city government or its affiliated agencies and schools enhance their knowledge and awareness of national defense. Staff members and contract employees of the city government or its affiliated agencies and schools . 1 80 1 3 108/05
026 Monthly book club Promote reading among staff members of the city government or its affiliated agencies and schools, broadening their horizons and inspiring new ways of thinking. They can think about social development Staff members of the city government or its affiliated agencies and schools. 1 100 1 3 108/04
027 2019 Rank promotion pre-training workshop (junior to senior rank) Provide eligible civil servants of the city government or its affiliated agencies, schools and district offices with promotion training tips, so that they can gain promotion successfully. Staff members of the city government or its affiliated agencies who are on the list of junior to senior rank . 1 45 1 3 108/05
028 2019 Rank promotion pre-training workshop (elementary to junior rank) Provide eligible civil servants of the city government or its affiliated agencies, schools and district offices with promotion training tips, so that they can gain promotion successfully. Staff members of the city government or its affiliated agencies who are on the list of elementary to junior rank . 1 65 1 3 108/05
029 Writing workshop (second session) Promote reading and writing among staff members of the city government or its affiliated agencies and schools, increasing writing motivation and confidence to take part in a competition. During the writing process, they can think about ways to improve their work and explore their potential. Staff members of the city government or its affiliated agencies and schools 1 70 1 3 108/05
030 Symposiums on natural disaster reporting Help case officers master the Operation Regulations on the Suspension of Offices and Classes because of Natural Disasters and related disaster prevention and response skills. Case officers or supervisors of the city government or its affiliated agencies and schools. 1 80 1 6 108/05
031 CEDAW education training—non-supervisors (first session) Increase gender sensitivity of civil servants, so that they can gain a deep understanding of CEDAW and implement it in their service. Staff members and contract employees who are not supervisors of the city government or its affiliated agencies and schools . 1 100 1 3 108/05
032 CEDAW education training—non-supervisors (second session) Increase gender sensitivity of civil servants, so that they can gain a deep understanding of CEDAW and implement it in their service. Staff members and contract employees who are not supervisors of the city government or its affiliated agencies and schools . 2 100 1 3 108/05
033 English Class for seed learners To train English seed learners of the city government and its affiliated agencies with practices and exercises, where they can learn knowledge about how to organize learning activities and lead other members to better their English learning through diverse methods, thus helping their colleagues improve their English, and assisting their agencies in activities related to increasing the English proficiency of their colleagues. English seed learners from any unit of the city government. 1 40 4 12 108/08
034 National defense education(second session) Help staff members of the city government or its affiliated agencies and schools enhance their knowledge and awareness of national defense. Staff members and contract employees of the city government or its affiliated agencies and schools . 1 80 1 3 108/09
035 Experience sharing session by personnel returning from overseas studies To broaden the global vision of higher rank personnel and help them better understand the trend of international development, thereby fostering comprehensive thinking and leadership for local governance and improving the quality of service for the citizens. Staff members of the city government or its affiliated agencies who are in at least the 8th rank. 1 50 1 3 108/10
036 A crisis is a chance! Learn risk and crisis management Learn about all kinds of risk and crisis theories and cases, in order to increase the staff’s sensitivity and problem solving ability Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 108/03
037 How to build an efficient team (supervisors) Establish team trust and build consensus, creating a key relationship of “mutual cooperation” with team members. Boost team morale effectively in order to achieve performance goals and increase team potential. Supervisors of the city government or its affiliated agencies who are in at least the 9th rank. 1 36 1 6 108/03
038 From Tainan to the world—The people rejoice in marketing Taiwan Learn how to uses marketing concepts and strategies to promote public service, so that the target group can accept and support the policies. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 1 180 1 3 108/03
039 You can if you come~Press release writing techniques(Advanced Class) Enhance the writing quality of press release through practice and analysis. Staff members of the city government or its affiliated agencies and schools in charge of press release who have basic skills or have taken courses offered by CSDI over the past 2 years 1 42 1 6 108/08
040 How to make digital marketing materials for public service (social media marketing management and live broadcast) Use free apps to make all sorts of materials and use them on marketing platforms, increasing marketing effectiveness. Staff members of the city government or its affiliated agencies and schools 1 50 1 6 108/05
041 Find answers by asking the right questions–the wisdom of critical thinking Learn to consider a problem from diverse perspectives and construct a systematic and clear way of thinking, in order to find the key answer and enhance the ability of problem analysis. Staff members of the city government or its affiliated agencies and schools. 1 60 1 6 108/12
042 Digital governance (case officers) Understand the common data processing and analysis methods for big data and apply them in practice. Staff members of the city government or its affiliated agencies and schools. 1 12 6 18 108/11
043 Digital governance (supervisors) Through domestic and foreign cases of digital governance and service discussions, brainstorm to come up with new public service modes or improve governance. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 1 18 3 9 108/08
044 The most effective negotiation skills–let them say yes To learn the theories and practice of bargaining and negotiation to reduce conflicts and improve work effectiveness, resulting in a win-win situation and enhancing inter-office interaction. Staff members of the city government or its affiliated agencies and schools. 1 60 1 6 108/11
045 Policy discourse (supervisors) Understand policy discourse and communication theories through case studies and field simulation exercises, enhancing the ability of policy communication. Supervisors of the city government or Government association and spokesman. 1 24 3 15 108/07
046 Policy discourse (district executives) Understand policy discourse and communication theories through case studies and field simulation exercises, enhancing the ability of policy communication. District executives or Supervisors of city government. 1 24 3 15 108/07
047 Health management workshop Understand the concept of health management and factors that influence health, in order to enhance health management ability. Staff members of the city government or its affiliated agencies and schools 1 80 1 3 108/04
048 Voice your influence—English communication skills for oral briefings and presentations (supervisors) Learn to structure an oral presentation that is concise and on point, make good use of oral and body language, and discover one’s charm to acquire effective communication skills and exert influence. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 30 1 6 108/03
049 Personal Data Protection Act Study the articles of the Personal Data Protection Act and case analyses, promoting legal literacy. Staff members of the city government or its affiliated agencies and schools. 1 80 1 3 108/04
050 Countermeasures against improper interference during government administration Study the types of improper interference and cases, and understand how to take appropriate measures to facilitate government administration. Staff members of the city government or its affiliated agencies and schools 1 80 1 6 108/05
051 Interview techniques–how to find the right person? To learn interview techniques, the first step of talent management, finding the right person for the job and thus improving human resources management in public sectors. Supervisors of the city government or its affiliated agencies and schools who are in at least the 8th rank. 1 36 1 6 108/03
052 Application of Google tools in practice (weekends) Understand the functions of Google and related Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools who have not taken any courses offered by CSDI over the past 3 years 1 30 1 6 108/05
053 Word Processing – Office Excel Advanced Class (weekdays) To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic excel skills and have not taken any courses offered by CSDI over the past 3 years 2 55 2 14 108/07
054 Application of Cloud tools in practice (weekdays) To understand the functions of Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools who have not taken any courses offered by CSDI over the past 3 years. 1 50 2 12 108/03
055 Information literacy of civil servants in the digital trend Help staff members understand the application of information communication for public service, promoting information literacy. Staff members of the city government or its affiliated agencies and schools. 1 55 1 3 108/03
056 Develop EQ and communication skills in the workplace (division D) Through emotional expression and empathy training, use body language and expressions to communicate, developing good communication habits. Priorities are given to staff members of the city government or its affiliated agencies who work in “D “District and its nearby districts. 2 30 1 6 108/07
057 Image editing techniques Learn the functions of image editing tools and apply them to hands on operation, in order to enhance the image processing ability in public service. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 108/11
058 State Compensation Law Understand the main systems of the State Compensation Law and its future direction of reform. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 108/04
059 Administrative Appeal Act, Administrative Litigation Act and defense skills analysis To understand the Administrative Appeal Act, the Administrative Litigation Act and the reasons for their legislation and to study the analysis of defense skills. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 108/06
060 English proficiency test preliminary course elementary level (weekdays) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. 1.Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.2.Participants: staff members of the city government or its affiliated agencies and schools.3.Participants must register for the TOEIC test before taking the course. 3 50 5 24 108/11
061 English conversation for receptionists and telephone etiquette (basic course) To learn basic reception and telephone etiquette and have the confidence to communicate in English, gradually achieving the goal of making English the second official language of the city. Staff members of the city government or its affiliated agencies and schools who have passed the GEPT elementary level or possess basic English listening and speaking skills. 1 30 5 15 108/08
062 English proficiency test preliminary course elementary level (weekdays) To understand and learn language skills for the TOEIC test, build vocabulary, take the test and reach CEFR A2 level (equivalent to the elementary level of GEPT), in compliance with the promotion of the “10-year Action Plan on Promoting English as the Second Official Language of Tainan City.” 1.Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.2.Participants: staff members of the city government or its affiliated agencies and schools.3.Participants must register for the TOEIC test before taking the course. 2 50 5 24 108/08
063 English conversation for receiving foreign dignitaries (basic course) To understand the details and processes of foreign dignitaries reception and improve the ability to respond to foreign guests, gradually moving toward the goal of making English the second official language of Tainan City. 1.Staff members with a higher level of English proficiency and a great need to use English in workplace, and who are also in charge of receiving foreign guests.2.Staff members with a great need to use English in workplace but a below-average level of English proficiency, and who are also in charge of receiving foreign guests. 1 30 5 15 108/10
064 English proficiency test preliminary course elementary level (weekdays) To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. 1.Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.2.Participants: staff members of the city government or its affiliated agencies and schools. Priorities are given to new staff members recruited over the past 3 years.3.Participants must register for the TOEIC test before taking the course. 1 50 5 24 108/05
065 Evernote Learn how to use Evernote to change old note-taking habits and archiving methods, thus working more efficiently. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 108/04
066 English proficiency test preliminary course intermediate level (weekdays) To understand and learn language skills for the TOEIC test, and take the test to reach the intermediate level of GEPT. 1.Staff members with a higher level of English proficiency, passive or aggressive in learning but without any certificate for English proficiency.2.Staff members with a great need to use English in workplace but a below-average level of English proficiency, who are passive or aggressive in learning and possess an English proficiency certificate equivalent to the elementary level of GEPT. 3.Participants must register for the TOEIC test before taking the course. 1 50 6 27 108/07
067 Intensive course for English proficiency test 1.To understand and learn language skills for the TOEIC test, build vocabulary and develop English proficiency.2.To take the TOEIC test and reach CEFR A2 level (equivalent to the elementary level of GEPT), in compliance with the promotion of the “10-year Action Plan on Promoting English as the Second Official Language of Tainan City.” 1.Staff members with a below-average level of English proficiency and little need to use English in workplace, aggressive in learning but without any certificate for English proficiency.2.Participants: staff members of the city government or its affiliated agencies and schools.3.Participants must register for the TOEIC test before taking the course. 1 50 5 30 108/09
068 Personal Data Protection Act (division B) Study the articles of the Personal Data Protection Act and case analyses, promoting legal literacy. Priorities are given to staff members of the city government or its affiliated agencies who work in “B “District and its nearby districts. 2 30 1 3 108/07
069 English hosting skills training To learn English hosting skills and writing techniques, improving English hosting ability. 1.Staff members with a higher level of English proficiency and a great need to use English in workplace, and who also work as hosts or masters of ceremonies.2.Staff members with a great need to use English in workplace but a below-average level of English proficiency, and who also work as hosts or masters of ceremonies. 1 30 2 12 108/07
070 English writing class (including speeches, press release and official letters) Learn the skills, principles and main points of basic writing, and understand the current situation and demands. At the same time, learn the correct way to write speeches, press release and official letters. 1.Staff members with a higher level of English proficiency and a great need to use English in workplace, and who are also in charge of writing English official letters.2.Staff members with a great need to use English in workplace but a below-average level of English proficiency, and who are also in charge of writing English official letters. 1 30 2 12 108/08
071 English life experience camp (weekends) Create a creative English learning environment, and improve students’ spoken English and enhance their ability to have English conversation through daily life situations. Staff members of the city government or its affiliated agencies and schools and their children. 1 40 6 12 108/11
072 Reinforcement class for English proficiency test To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. 1.Staff members with an elementary level of English proficiency but without any certificate. Priorities are given to new staff members recruited over the past 3 years.2.Participants must register for the TOEIC test before taking the course. 2 50 1 6 108/10
073 English conversation for receptionists and telephone etiquette (basic course) To learn basic reception and telephone etiquette and have the confidence to communicate in English, gradually achieving the goal of making English the second official language of the city. Staff members of the city government or its affiliated agencies and schools who have passed the GEPT elementary level or possess basic English listening and speaking skills. 2 30 5 15 108/07
074 Office conversation workshop (basic course) To understand and learn English conversations generally(includes general public affairs and an office setting guide) used in offices and apply them to official duties, gradually moving toward the goal of making English the second official language of Tainan City. 1.Staff members with a higher level of English proficiency and a great need to use English in workplace.2.Staff members with a great need to use English in workplace but a below-average level of English proficiency, who are aggressive in learning and possess an English proficiency certificate equivalent to the elementary level of GEPT. 1 30 5 15 108/10
075 Stress management To understand the concept of stress and know how to do to increase stress management. Staff members of the city government or its affiliated agencies and schools. 2 80 1 3 108/09
076 Health management workshop Understand the concept of health management and factors that influence health, in order to enhance health management ability. Staff members of the city government or its affiliated agencies and schools. 2 80 1 3 108/11
077 Reinforcement class for English proficiency test To understand and learn language skills for the TOEIC test, build vocabulary, and take the test to reach the elementary level of GEPT. 1.Staff members with an elementary level of English proficiency but without any certificate. Priorities are given to new staff members recruited over the past 3 years.2.Participants must register for the TOEIC test before taking the course. 1 50 1 6 108/06
078 Self exploration and career planning To discover one’s abilities and potential and find one’s values. Master the key elements of workplace development and create workplace advantages. Staff members of the city government or its affiliated agencies and schools. 1 80 1 6 108/12
079 How to let employees open up to you Understand the personality of colleagues, identify their worries, and learn caring skills through case studies and role-play. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 1 6 108/06
080 Law for the workplace of public service – civil liabilities as examples(basic course) (division A) Understand the provisions of the civil law related to official duties, clarify doubts through case studies and recognize the requirements and scope of responsibility, improving the ability to provide related service. Priorities are given to staff members of the city government or its affiliated agencies who work in “A “District and its nearby districts. 2 30 2 12 108/09
081 How to overcome staff resistance and assist new employees (supervisors) Guide employees positively with counseling techniques, overcome staff resistance and hear their complaints, leading to a win-win workplace relationship. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 1 6 108/05
082 Develop EQ and communication skills in the workplace (division C) Through emotional expression and empathy training, use body language and expressions to communicate, developing good communication habits. Priorities are given to staff members of the city government or its affiliated agencies who work in “C “District and its nearby districts. 3 80 1 6 108/10
083 Managing up and horizontal communication To understand the leadership style and needs of one’s supervisor and learn good vertical and horizontal communication skills to establish a good relationship with supervisors and colleagues. Staff members of the city government or its affiliated agencies and schools 1 48 1 6 108/04
084 How to teach employees working methods (supervisors) Through systematic and organized teaching, provide employees with correct and efficient working methods. Supervisors of the city government or its affiliated agencies who are in at least the 7th rank. 1 42 1 6 108/05
085 Workshop for new staff members recruited through the 2017 Senior and Junior Civil Service Examinations To help new staff members understand the vision of municipal development, the ethics of public services, motivational service, performance evaluation and the core values of civil servants, thereby encouraging them to quickly integrate into the government team. New staff members recruited through the 2017 Senior and Junior Civil Service Examinations. 1 170 1 6 108/04
086 Workshop for new contract employees and temporary workers To help new staff members understand the vision of municipal development and the core values of civil servants, thereby encouraging them to quickly integrate into the government team. New contract employees and temporary workers. 1 80 1 3 108/04
087 Sensitivity training workshop for first-line supervisors Increase the sensitivity of first-line supervisors to staff members with abnormal behavior so that they can discover the problem in time and refer the staffers to the assistance they need. Staff members of the city government or its affiliated agencies who are in at least the 7th rank. 1 70 1 3 108/03
088 Develop EQ and communication skills in the workplace Through emotional expression and empathy training, use body language and expressions to communicate, developing good communication habits. Staff members of the city government or its affiliated agencies and schools. 1 42 1 6 108/07
089 Stress management Find positive energy through body and mind integration, and learn how to relieve pain and stress with the correct methods, increasing stress resistance and achieving the goal of relaxing. Staff members of the city government or its affiliated agencies and schools. 1 70 1 3 108/05
090 Introductory course to computer graphics–make your own poster and illustrations in no time Learn the tools of computer graphics and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools. 1 50 1 6 108/07
091 English communication skills for oral briefings and presentations – elite class To provide staff members with higher English proficiency the training of English presentation skills, so as to put them in charge of making English briefings on the services of their bureaus and departments or important municipal issues to foreign media and guests, consequently raising international awareness of Tainan City, further creating cooperation and investment opportunities, and gradually achieving the goal of making English the second official language of the city. Staff members selected from bureaus, departments and district offices who meet the following two requirements:1.He or she must be familiar with the work of the bureau or department to a certain extent.2.He or she must either have passed the GEPT intermediate or higher levels, or have acquired listening and speaking skills as described below:(1)Good listening skills: able to understand social conversations in daily life and roughly understand talks, reports, and TV programs; or at work, able to generally understand presentations, discussions, product descriptions and operating instructions.(2)Good speaking skills: in everyday life, able to express opinions and personal views about topics of personal interest; or at work, able to receive and communicate with foreigners, introduce to them the content of office work, talk about business, speak up and do briefings in a meeting. 1 10 5 15 108/05
092 English communication skills for oral briefings and presentations – elite class To provide staff members with higher English proficiency the training of English presentation skills, so as to put them in charge of making English briefings on the services of their bureaus and departments or important municipal issues to foreign media and guests, consequently raising international awareness of Tainan City, further creating cooperation and investment opportunities, and gradually achieving the goal of making English the second official language of the city. Staff members selected from bureaus, departments and district offices who meet the following two requirements:1.He or she must be familiar with the work of the bureau or department to a certain extent.2.He or she must either have passed the GEPT intermediate or higher levels, or have acquired listening and speaking skills as described below:(1)Good listening skills: able to understand social conversations in daily life and roughly understand talks, reports, and TV programs; or at work, able to generally understand presentations, discussions, product descriptions and operating instructions.(2)Good speaking skills: in everyday life, able to express opinions and personal views about topics of personal interest; or at work, able to receive and communicate with foreigners, introduce to them the content of office work, talk about business, speak up and do briefings in a meeting. 2 10 5 15 108/05
093 Law for the workplace of public service: criminal liability as examples Understand the concept of the criminal law, so that the staff can avoid legal risks and lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools. 1 80 2 12 108/05
094 Office conversation workshop (basic course) To understand and learn English conversations generally(includes general public affairs and an office setting guide) used in offices and apply them to official duties, gradually moving toward the goal of making English the second official language of Tainan City. 1.Staff members with a higher level of English proficiency and a great need to use English in workplace.2.Staff members with a great need to use English in workplace but a below-average level of English proficiency, who are aggressive in learning and possess an English proficiency certificate equivalent to the elementary level of GEPT. 2 30 5 15 108/05
095 Word processing – Office Word Advanced Class (weekend) To learn Office Word processing skills and commonly used functions and apply their learning to word processing, streamlining the process and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic Office Word skills and have not taken any courses offered by CSDI over the past 3 years. 1 30 2 12 108/06
096 Word Processing – Office Excel Advanced Class (weekend) To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic excel skills and have not taken any courses offered by CSDI over the past 3 years 1 30 2 12 108/10
097 Word Processing – Office Excel Advanced Class (weekdays) To learn commonly used functions of Excel and use them to improve work process, reducing working time and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools who have basic excel skills and have not taken any courses offered by CSDI over the past 3 years 1 30 2 12 108/07
098 Introductory course to computer graphics–make your own poster and illustrations in no time Learn the tools of computer graphics and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools. 1 30 1 6 108/09
099 Media response (supervisors) Increase the sensitivity and ability of government supervisors to handle crisis in the face of news media incidents. Help supervisors report to higher authorities immediately, respond promptly and effectively, provide clarifications and release balanced reports. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 2 42 2 12 108/08
100 Media communication and marketing Facilitate communication between government officials and the media, so that the former can use adequate strategies and techniques to interact with the latter, improving the government-media relationship and achieving the goal of policy marketing. Staff members of the city government or its affiliated agencies and schools. 1 42 2 12 108/08
101 Build your own mobile office Learn about mobile service trends and Cloud applications, combining them with public service to improve the efficiency and performance of the individual and the organization. Staff members of the city government or its affiliated agencies and schools. 1 55 1 6 108/08
102 ODF series—Libre Office Writer, Cale workshop Understand the characteristics of odf and use the functions of Libre office, including writer-word processor, calc-spreadsheet and Impress-presentations, enabling document exchange across agencies and increasing work effectiveness. Staff members of the city government or its affiliated agencies and schools. 1 55 2 12 108/07
103 Application of Google tools in practice (weekdays) Understand the functions of Google and related Cloud tools and combine them with hands on operation to apply to public services. Staff members of the city government or its affiliated agencies and schools who have not taken any courses offered by CSDI over the past 3 years 2 55 1 6 108/08
104 Personality influences leadership (supervisors) Guide supervisors to understand their own personality and that of their employees, and form leadership management strategies, developing leadership and improving team performance. Supervisors of the city government or its affiliated agencies and schools who are in at least the 7th rank. 1 42 1 6 108/11
105 Use the “coaching” technique to bring out employees’ potential (supervisors) Use systematic guiding techniques to bring out the potential of employees and increase their “sense of responsibility”. Supervisors can not only encourage employees to reach their goals through self-motivation but also develop leadership. Supervisors of the city government or its affiliated agencies and schools who are in at least the 7th rank. 1 42 2 12 108/07
106 Things you need to know to “lead” the new generation (supervisors) Understand the differences in cross-generation communication and management tips, and form a great team with all staff members, so that the cross-generation organization can function effectively. Supervisors of the city government or its affiliated agencies and schools who are in at least the 7th rank. 1 42 1 6 108/08
107 Public figure speech Broaden the horizons of executives in the age of knowledge economy, so that they can make use of Tainan’s abundant cultural heritage to enhance the city’s competitiveness. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 1 180 1 2 108/07
108 Official document workshop (supervisors) Enhance the ability of supervisors to proofread and edit official documents. Supervisors of the city government or its affiliated agencies and schools who are in at least the 7th rank have not taken any courses offered by CSDI over the past 3 years 1 50 1 4 108/09
109 Public figure speech Broaden the horizons of executives in the age of knowledge economy, so that they can make use of Tainan’s abundant cultural heritage to enhance the city’s competitiveness. Staff members of the city government or its affiliated agencies who are in at least the 8th rank. 2 180 1 2 108/10
110 High efficiency and time management skills–tomorrow start getting off work on time! To help staff members set work performance goals and evaluation methods and track their progress regularly. Start from developing the concept of time management, which can improve your productivity and efficiency. Staff members of the city government or its affiliated agencies and schools. 2 80 1 6 108/12
111 Understanding the digital community media environment—marketing and management tips Improve the marketing practice of community management and familiarize oneself with useful tools, in order to enhance the ability of policy marketing. Staff members of the city government or its affiliated agencies and schools 1 80 1 6 108/06
112 News photography workshop To improve the photography skills of staff members through learning and practicing basic photography techniques. Staff members of the city government or its affiliated agencies and schools. 1 42 1 6 108/11
113 The principles of government-council interaction Analyze parliamentary ecology and government-council relationship, and resolve communication problems successfully through practical techniques, establishing a good government-council relationship and ensuring policy promotion. Supervisors of the city government or its affiliated agencies and schools who are in at least the 9th rank. 1 42 2 12 108/11
114 Service mentality and staff etiquette To acquire the appropriate service mentality and etiquette and handle the citizens’ requests actively and effectively, providing customer-oriented public service. Staff members of the city government or its affiliated agencies and schools 1 80 1 3 108/06
115 State Compensation Law Understand the main systems of the State Compensation Law and its future direction of reform. Staff members of the city government or its affiliated agencies who also in charge of State Compensation Law cases. 2 80 1 6 108/10
116 You can master copywriting To understand customers’ reading behavior patterns, learn copywriting principles, hone writing skills and write more persuasive copies that grab people’s heart, thus enhancing policy management skills. Staff members of the city government or its affiliated agencies and schools. 1 42 2 12 108/12
117 Law for the workplace of public service: criminal liability as examples(basic course) Understand the concept of the criminal law, so that the staff can avoid legal risks and lawfully do their administrative work. Staff members of the city government or its affiliated agencies and schools. 2 50 2 12 108/10
118 Official document production (basic course) To enhance the knowledge and ability of new staff members, improve the quality of their document drafting and processing, and increase their ability to handle office work. Staff members of the city government or its affiliated agencies and schools. 1 60 1 3 108/10
119 Personnel training on smart service for the elderly (first-line staff) Through experience and learning, this course aims to help first-line staff members acquire empathy toward the elderly and provide motivational service. Priorities are given to first-line staff members of the city government. 1 42 1 6 108/07
120 Personnel training on smart service for the elderly—space planning (non-supervisors) To understand the characteristics of the elderly and further plan elderly friendly public spaces. Staff members of the city government or its affiliated agencies and schools who provide indirect service to the elderly. 1 50 1 6 108/06
121 Media response (supervisors) Increase the sensitivity and ability of government supervisors to handle crisis in the face of news media incidents. Help supervisors report to higher authorities immediately, respond promptly and effectively, provide clarifications and release balanced reports. Supervisors of the city government or its affiliated agencies who are in at least the 8th rank. 1 42 2 12 108/06
122 Cashier service management workshop (first session) Enhance the work efficiency and professional service of cashier clerks. Cashier of the city government or its affiliated agencies and schools. 1 220 1 4 108/09
123 Cashier service management workshop (second session) Enhance the work efficiency and professional service of cashier clerks. Cashier of the city government or its affiliated agencies and schools. 2 220 1 4 108/09