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|What I’ve learned from “one-day newcomer training lessons”||2015-05-05 15:46:52|
|I became a new member of Tainan City Government last year and was required to attend the “one-day newcomer training lessons” of Civil Service Development Institute of Tainan City Government few months ago. This training was totally different from the “one-month basic training lessons” of National Academy of Civil Service I just finished. Compared to that basic training, which taught us various know-how of being a public servant and some laws we have to pay attention to, this class was more like a spiritual guide for telling me the right attitude to work in government and how special Tainan is. Therefore, this class actually gave us a strong faith to face the uncertainties of future, especially for some newcomers who are not a native resident of Tainan like me. What I have learned in this class could be divided into three parts as followed:
As a basic level member, we seldom have chance to meet our Secrectary-General, CHEN MEI-LING. However, this class invited her to share her experiences, enthusiasm, and faith with us, and it indeed helped us to be aware of what attitude we have to hold here. At the beginning, she said that opportunities is given for those we are ready, encouraging us to treat ourselves as a sponge, continuously absorbing any kind of experiences in the future. Besides, she told us that not everyone would have this opportunity to be a public servant. We could offer services for people because we hold public authority. Thus, we ought to cherish this great opportunity and should never forget the initial faith of why we come here.
Furthermore, for facing the difficulties in work, she reminded us that we have no right to choose our superior officers, but we can choose to learn, because even a negative case could be our learning materials. We can take that person as a mirror to remind ourselves of not being a person like that. She also told us that our Tainan Mayor LAI CHING-TE had ever said that public servant should solve problems instead of explaining those problems only. Now several months passed, I extremely agree with that because my superior officer always reminded us to offer some solutions before we bring the problems out.
The Director of the Department of Personnel, HSU YING-FENG, also taught us the five core values of civil servant, which was integrity, loyalty, professional, efficiency, and consideration. Integrity is especially important, because this is the basic value we surely know but sometimes forget to hold in mind all the time. Secrectary-General CHEN also told us that Mayor LAI always said that public servants could not have a luxurious life, but we could at least have a happy and blissful life. We ought to lead a simple life. At that moment, I strongly remind myself again that never to seek for something not belonging to me and to learn to feel enough and also happy all the time.
In this class, the Minister of the Research, Development and Evaluation Commission, CHAO CHING-HUI, introduced what kind of city Tainan is and some special characteristics of Tainan. This was extremely useful for me because I came from Hsinchu and knew little about this place in the past. She said that Tainan has the longest sunshine days compared to other city, and has abundant water resources for five main rivers and three reservoirs. Besides, Tainan has three National Scenic Areas, 22 National Historic Monuments, 114 city historical sites, and various agricultural specialties, such as Dongshan coffee, Baihe lotus seed.
I concentrated on this introduction very much because I worked in Tourism Bureau. I have to understand deeply about the tourism resources of Tainan for promoting all of these to tourists. I don’t care now I left hometown and worked in a city I was not familiar with before. On the contrary, because of this unfamiliar feeling, Tainan is like a jewelry box for me to explore slowly in the future.
Besides of telling us something about Tainan, she also conveyed the governing spirit of Mayor LAI and this big team, including our visions and main plans or projects in the future. Comprehending these policies and main governing dimensions helped me to understand what directions we will go and what we have to follow in our daily work.
Secrectary-General CHEN said we are the biggest team of offering services to residents in this city. I like the concept of “team” because it made me feel a sense of identity and create some kind of commitment to this place. Secrectary-General CHEN taught us the spirit of civil services in a high vision, while the section chief of the Research, Development and Evaluation Commission, WANG CHU-HUAN, taught us some civil service skills on an execution level. She reminded us the details and appropriate manners when offering services to the public.
I majored in marketing and had some customer services experiences at work before I came here. Therefore, I was familiar with how to offer great services to customers. However, what made me surprised was the fact that the government also used the concept of customer services to face the public and adopted the same standard for service offering. We would even record the conversation on phone services to see if anything we could improve for civil services. This was indeed a great move for government system. I believed this will help the public to trust on the government more and thus create a positive interaction and wonderful relationship between the government and the public.
Besides, we have to rely on policy supervision and evaluation for better civil services. The other section chief of the Research, Development and Evaluation Commission, HUANG I-WEN, also shared this part in class. I finally understood that besides of touching services from emotional side, we have to hold a control system from rational side at the same time in order to complete our policies and plans effectively, which could be seen as the other dimension of great services. Thus, she introduced the supervision and evaluations system of Tainan government for us. Thus, it let me know deeply about the role of the Research, Development and Evaluation Commission in Tainan City Government.
To sum up, although this was a short one-day class. However, it was designed from different perspectives that we have to learn. Those lecturers all had rich experiences and were very willing to share. This was really a condensed but helpful training. I have already kept those learning in mind and will surely bring it out on my career path in the future.